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To order via phone, call toll free 1-888-262-0269 (M–F 4am – 9pm PST, Sat. & Sun. 6am - 3pm PST).
How can I tell when my subscription is going to expire?
To find your expiration date, look above your name on your mailing label. You’ll find the month and year of expiration abbreviated. Your mailing label also contains other valuable information concerning your subscription. If you ever have a question or problem, be sure to include a current mailing label in your correspondence to us to ensure prompt attention and fast service. You can also renew your subscription at our Account Center.
When will my subscription begin?
When you subscribe, you will receive the next available issue in 6 to 8 weeks.
Do you offer a money-back guarantee?
Yes! You may cancel your subscription at any time and receive a refund for the unserved portion of your subscription.
I need to change my address.
You can change your address at our Account Center or by calling toll free 1-888-262-0269 (M–F 4am – 9pm PST, Sat. & Sun. 6am - 3pm PST). Please provide the name on your subscription, the old address, the new address and (if you know) your customer ID#. Note: The US Postal Service does not forward periodicals, so please notify us of the change of address in advance of your move so you don’t miss a single issue.
Why did I receive a renewal notice before my subscription has expired?
We do not want you to miss a single issue, so we send our first renewal notice in ample time for you to renew your subscription before it expires.
Why if I’ve paid for my renewal did I still receive a renewal notice?
If you sent us your renewal payment but still received a second renewal notice, most likely the timing of the response and the new letter was off. Simply ignore the second renewal notice. If you continue to receive notices, or if your subscription has lapsed, please call toll free 1-888-262-0269 (M–F 4am – 9pm PST, Sat. & Sun. 6am - 3pm PST).
What if an issue does not arrive?
The first issue of your subscription is mailed to you within six to eight weeks of order receipt. Thereafter, you should receive each issue a week prior to the cover date (for example, your March issue will arrive the last week in February). If an issue is missing or over two weeks late–due to error or postal delivery problems–call toll free 1-888-262-0269 (M–F 4am – 9pm PST, Sat. & Sun. 6am - 3pm PST) and we’ll replace the missing issue.
You can find us at the following locations:
– Fred Meyer
– Whole Foods
– New Seasons
– Barnes & Noble
If you are unable to find this month’s issue, please call 503.222.5144 ext. 142.
If a particular location doesn’t carry us, just ask them. Or if you prefer, let us know at [email protected] or call us at 503.222.5144 ext. 142 or toll free 1-888-262-0269 (M–F 4am – 9pm PST, Sat. & Sun. 6am - 3pm PST)
Portland Monthly is distributed by Comag Marketing Group (CMG). If you would like to carry Portland Monthly, please contact Mark Gottwald at:
Mark L. Gottwald
COMAG Marketing Group
155 Village Blvd. Suite 300
Princeton, NJ 08540
Contact customer care if you have any problems logging in or any other questions not answered here at 1-888-262-0269 (M–F 4am – 9pm PST, Sat. & Sun. 6am - 3pm PST) or email us [email protected]